Site Support Engineer

A leading organisation in the life sciences space is seeking a skilled Site Support Engineer to join them on a contract basis. This is a fantastic opportunity for an IT professional who enjoys solving technical issues, supporting end-users, and ensuring systems run smoothly across complex environments.

This organisation is known for its meaningful work and global reach. The role offers the chance to work with a business that's helping to shape the future of healthcare - while giving you exposure to a collaborative, international IT landscape.

This position is offered on a contract basis and will support business continuity by providing high-level technical support and driving service excellence.

Your role as Site Support Engineer:

• Deliver second-line remote technical support to users, helping restore service and address recurring issues.

• Troubleshoot and recreate technical problems to identify root causes and reduce repeat incidents.

• Escalate complex or critical issues to the relevant team, ensuring full context is provided.

• Recommend practical improvements to enhance user experience, productivity, and system performance.

• Share knowledge and provide informal guidance to less experienced support staff when needed.

• Stay up to date with the tools, systems, and procedures used in day-to-day operations.

Experience and qualifications for the Site Support Engineer role:

• Strong hands-on experience supporting Microsoft operating systems, applications, and email environments.

• Familiarity with Microsoft server and networking technologies.

• Solid understanding of system and network administration best practices.

• Excellent troubleshooting skills and a proactive approach to resolving technical challenges.

• Clear verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Bachelor's degree in Computer Science or a related field (or equivalent experience).

To be considered immediately for this Site Support Engineer contract opportunity, apply now. Alternatively, reach out directly to learn about other contract roles in IT support within the life sciences sector.