Customer Account Manager

A leading diagnostics organisation is seeking a commercially minded and customer-focused Customer Account Manager for a contract role, supporting NHS and healthcare customers across the UK. Known for delivering patient-centric innovations in diagnostics, this company's mission is clear: to enable better clinical decisions and health outcomes through meaningful partnerships with healthcare providers.

This is an opportunity to play a key role in transforming customer relationships - not just managing them. Working closely with internal cross-functional teams, this contract position will see you act as the voice of the customer, ensuring service delivery plans are effectively executed and aligned with customer goals. It's a chance to make a real impact in a business that champions quality, agility, and continuous improvement.

Your role as Customer Account Manager

• Build and maintain strong, long-term commercial relationships with key customer accounts in your assigned region.

• Act as the main point of contact for customers, managing all touchpoints throughout the full customer lifecycle.

• Develop tailored service delivery plans and coordinate internal teams (sales, technical, marketing, support) to meet customer needs.

• Ensure customers receive a high-quality experience through timely issue resolution and proactive engagement.

• Monitor and respond to changes in the healthcare landscape, aligning services and solutions accordingly.

• Translate customer strategy into actionable insights to support better patient outcomes and business value.

Experience and qualifications for the Customer Account Manager role

• Proven background in customer account management, contract delivery, or commercial roles within the UK healthcare sector.

• Strong grasp of the NHS and healthcare environment, including challenges faced by clinical stakeholders.

• Confident communicator with the ability to influence internal and external stakeholders effectively.

• Comfortable managing multiple complex projects across cross-functional teams.

• Analytical mindset with solid Excel and data interpretation skills to draw insights and make recommendations.

• Degree qualified (or equivalent experience), with a hands-on approach to problem-solving and customer service.

For immediate consideration, apply now. If this role isn't quite right, but you're interested in similar contract opportunities within the diagnostics or healthcare space, get in touch directly.